Bernard Tetteh

Office Intern — Children's Arts & Science Workshops, Inc.

Bronx, NY | Jun 2023 – Aug 2023

• Fielded 10–15 incoming calls daily, addressing inquiries and providing basic IT support using Microsoft Office Suite.
• Performed clerical duties including mail management and document filing, leveraging Microsoft Office tools to streamline administrative processes.
• Executed precise data entry for auditing and program functions, ensuring accuracy and adherence to compliance standards.

Cloud Resume Challenge — AWS Serverless Resume Website

2025 – 2026 | bernardtetteh.cloud

• Architected and deployed a globally distributed, fully serverless resume website on AWS using Route 53, CloudFront, S3, API Gateway, Lambda (Python 3.12), and DynamoDB — eliminating server management and reducing infrastructure cost to under $1/month.
• Built a serverless visitor counter backend using AWS Lambda and DynamoDB with atomic increment operations, integrated via API Gateway with CORS-enabled HTTP API, returning live visit counts to the frontend in real time.
• Configured CloudFront CDN with ACM SSL/TLS certificate for HTTPS enforcement and Route 53 DNS with Alias records, delivering sub-100ms global load times across 400+ edge locations.
• Diagnosed and resolved 6 real-world production issues including CORS misconfigurations, DynamoDB Decimal serialization errors, CloudFront cache invalidation failures, and API Gateway route mismatches — applying systematic debugging across the full AWS stack.

IT Support Lab Experience (Self-Directed)

2025 – Present | Independent Project | Freshservice ITSM | GitHub

• Managed end-to-end ITIL incident lifecycle using Freshservice ITSM, handling tickets across account access, hardware, and network categories with proper triage, priority classification, and resolution documentation.
• Performed root cause analysis on simulated IT incidents and documented structured resolution notes and knowledge base articles to support repeat issue reduction.
• Applied professional IT communication standards including SLA-aware status management, user-facing replies, and internal agent notes across all simulated helpdesk scenarios.